Effective immediately, we have been forced to cease all direct shipping services to our beloved customers in Europe. This has been a very difficult decision for us to make, and is one that we have delayed making since the United Kingdom concluded their exit from the European Union at the start of the year.
Despite us paying increased costs with our carrier, DHL Express to ensure that our customers would receive their parcels with minimal delay, we have found that customers were still being asked to pay costs in excess of VAT and duties. We value each of our EU based customers greatly and so have taken this difficult decision to manage what was becoming a poor customer experience.
So what's next for us?
We'll continue to monitor the shipping situation in the hopes that a time will come where the unusually high charges go away. If it is possible, we will resume shipping directly to the European Union
What's next for you?
We have been working closely with Laconicum to make our products available within the EU. You can continue to shop the products that you love and support Mabel and Meg by purchasing directly from their online store.